Return

If you have placed your order as a consumer and are not satisfied with it, you can return the goods to us within the framework of your statutory right of withdrawal – either the entire order or just individual items. You can choose between an exchange or a refund.

Missing, wrong or defective items in your order?

If we have forgotten or packed something incorrectly, or if the shipment was damaged in transit, we are very sorry. In such cases, please contact our customer service directly, they will be happy to help you.

Telephone: +49 30 367 588 48 (Mon - Thur: 9 am - 6 pm, Fri 8 am - 5 pm)

Email: [email protected]

This is how the return under the right of withdrawal works

After receiving the order, you have 14 days to return the goods.

Please enclose a note, a printout of the PDF invoice or the email order confirmation with your return.

Make sure that the contents are well padded and securely packed - it is best to use the original box and please do not use unpadded envelopes.

No, unfortunately we do not offer a return slip.

If you are only returning individual items from your order, you can write them down on an enclosed note. Otherwise, we assume a complete return of all items. If you return your entire order, we will also refund the shipping costs.

Yes, we accept items with an intact hygiene seal. Please tell us the replacement item(s) you want in a note (including item number, quantity, size variant, color variant, etc.) and you will receive a new shipment from us. If the items have different retail prices, only the difference will be charged or refunded.

You don´t want to exchange all the items in your order? Then simply cut open the bottom of the bags containing the items you want to keep. Send us back the stapled bags including the items you would like to send back to us. This ensures that the hygiene seal remains intact.

If you do not indicate a request for exchange, you will automatically receive a refund.

Refunds are always made using the same payment method as your original order. If the order has not been paid yet, it will be cancelled instead.

Trendline direkt GmbH & Co. KG

Am Borsigturm 64

13507 Berlin

Germany

Processing will take place within 24 hours (Mon - Fri) after receipt of the return.

The official revocation form you can find here - because according to EU law we are obliged to provide it. However, we will of course accept your returns even without the revocation form!

Product Information

Payment and Shipping

Information

Our Company

Return

Missing, wrong or defective items in your order?

This is how the return under the right of withdrawal works

Product Information

Payment and Shipping

Information

Our Company

Return

Missing, wrong or defective items in your order?

This is how the return under the right of withdrawal works

Until when can I return my goods?

How do I pack and ship the return?

Is there a return slip?

Can I also return individual items?

Is an exchange possible?

How do I get a refund?

To which address do I send the return?

How long does it take to process the return?

Where can I find the revocation form?

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