Return
If you have placed your order as a consumer and are not satisfied with it, you can return the goods to us within the framework of your statutory right of withdrawal – either the entire order or just individual items. You can choose between an exchange or a refund.
Missing, wrong or defective items in your order?
If we have forgotten or packed something incorrectly, or if the shipment was damaged in transit, we are very sorry. In such cases, please contact our customer service directly, they will be happy to help you.
Telephone: +49 30 367 588 48 (Mon - Fri: 8:00 am - 5:00 pm)
Email: info@piercingline.com
This is how the return under the right of withdrawal works
To ensure your return reaches us smoothly and without incurring additional charges, please observe the following points:
1. Labeling as returned goods. Please explicitly declare the shipment to the carrier and customs authorities as "Return / Returned Goods" rather than as a sale, new purchase, gift, or other type of shipment.
2. Customs declaration details. If a customs declaration (CN 22 / CN 23) is required, please provide complete and accurate information regarding: the description of goods, quantity, value of goods (as per the original invoice), country of origin, and our invoice or order number. Additionally, please enclose a copy of the original invoice with the shipment.
3. Additional costs due to incorrect declaration. If we incur demonstrable additional customs, import, or processing costs - which would not have arisen had the shipment been declared correctly - due to your failure to declare the shipment correctly or completely (or failure to declare it at all), we may claim reimbursement for these additional costs from you. We will provide an itemized breakdown of the costs; you retain the right to prove that no loss occurred or that the loss was lower.
If you are entitled to a credit note or refund for the return, these costs will be offset against the refund amount. Otherwise, they will be invoiced to you separately.
4. Shipping receipt. Please retain your proof of posting or shipping receipt. Proof that you have dispatched the goods is sufficient for the refund.
If you place your order as a consumer and validly exercise your statutory right of withdrawal for individual items from an order that qualifies for the promotion, the 3-for-2 promotion will be reassessed based on the remaining promotional items as follows:
If at least three promotional items remain despite your partial withdrawal, the discount originally granted will remain unchanged. However, the discount will not be recalculated based on the cheapest promotional item now remaining.
If the number of promotional items falls below the required minimum of three, the discount already granted will be withdrawn retrospectively. In this case, the difference between the originally discounted purchase price and the non-discounted purchase price resulting from the withdrawal will be recalculated and deducted from your refund.
If the promotional discount is applied more than once due to the number of items ordered, the principles described above will apply separately to each discount granted for every three promotional items, based on the order summary and taking the remaining items into account.
Then simply cut open the bottom of the bags containing the items you want to keep. Send us back the stapled bags including the items you would like to send back to us. This ensures that the hygiene seal remains intact.
Trendline direkt GmbH & Co. KG
Am Borsigturm 64
13507 Berlin
Germany
The official revocation form you can find here - because according to EU law we are obliged to provide it. However, we will of course accept your returns even without the revocation form!